FAQs : hop investing limited

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Our Terms of Business and Due Diligence Questionnaire can be accessed online here . This can only be signed on our digital portal once your company has been registered on the portal. It only takes 15 minutes to register, and you'll need your firm's FCA number and Companies House number to hand.

Can I request literature in a different format for my client?

Of course, we are committed to making sure our documents are accessible for all investors. We can provide documents in a number of formats, including large print, audio and braille. To request a different format, please contact us.

Where do I send my application forms?

We have created an online portal to apply for any of our plans. You can either use the 'APPLY ONLINE' button that appears next to the plan details on our website, or you can submit an application via our portal here.

If you would prefer to submit paper-based applications, please use the 'PDF APPLICATION FORMS' link that appears next to the plan details on our website instead. The PDF includes instructions on where completed forms should be sent.

What are the bank account details I should use to transfer funds?

Investment payments should be paid into our bank account with the following details:

Bank Name: HSBC Bank

Account Name: Dura Capital Client Money Holding Account

Sort Code: 40-02-50

Account Number: 71426273

IBAN: GB85MIDL40025071426273

Please make sure you include the investor's payment reference number as stated on page 2 of the online application form.

If you are sending a cheque, this should be made payable to Dura Capital Limited. Please note the deadline for cheque payments and applications is 7 days before the official close date for any of our plans, to allow us enough time to process the cheque.

Can you create a bespoke product for my clients?

As part of our holistic approach, we provide a bespoke service. This gives you the opportunity to create products that are specifically tailored to individual clients' investment risk and return profiles, irrespective of complexity or jurisdiction.

Please contact us if you want to discuss this service further with the team.

Can I order copies of your brochures?

We have decided to be a digital business and limit our use of printed materials where possible. In exceptional circumstances, we may be able to provide you with printed literature for your clients. If you want to discuss, please contact us.

How do I obtain a copy of the Base Prospectus for one of your plans?

We include a link to the Base Prospectus of the Issuer within the plan details on our website (simply follow the link that says 'View Prospectus'.

Can my client use their Additional Permitted Subscription (APS) allowance in one of your plans?

Unfortunately we cannot accept APS requests into our plans. For further details on APS, please visit www.hmrc.co.uk.

Who do I contact if I have a complaint?

Any complaint about any aspect of our plans or service should be made to Dura Capital, PO Box 1233, AL1 9HU (telephone 0330 678 1111).

If your client's complaint is not dealt with to their satisfaction, they can complain to the Investment Division of the Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR.

Making a complaint will not prejudice their right to take legal proceedings.

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